Frequently Asked Questions (FAQ)
Ordering
How do I place an order?
You can place an order online by browsing our product range and adding items to your basket. Proceed to checkout to complete your purchase.
How will I know if my order is confirmed?
A confirmation email will be sent to you once your order has been successfully placed.
Can I change or cancel my order?
We are unable to amend or cancel orders once they have been placed due to our fast-processing system.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept PayPal and gift cards.
Is it safe to use my card online?
Yes, we use secure encryption technology to protect your personal and payment details.
Do you sell gift vouchers?
Yes, gift vouchers are available for purchase online.
Delivery
What delivery options are available?
We offer standard and express delivery options to suit your needs.
How much does delivery cost?
Delivery costs vary depending on the service selected and the size of your order.
How long will delivery take?
Delivery times depend on the service chosen. Standard delivery usually takes 3–5 working days.
Can I deliver to a different address?
Yes, you can select an alternative delivery address during checkout.
What if my order hasn’t arrived?
Please allow additional time for delivery. If your order still hasn’t arrived, contact us for assistance.
Do you deliver outside the UK?
Currently, we only deliver within the United Kingdom.
Returns and Refunds
How do I return a product?
You can return items by post. Please include your returns note and ensure the items are unworn and in original condition.
What is your returns policy?
We offer a 30-day returns policy for full-priced items and a 14-day policy for sale items.
How long does a refund take?
Refunds are processed within 14 days of us receiving your returned item.
Can I return sale items?
Yes, sale items can be returned within 14 days of receipt, in accordance with our returns policy.
What if my item is faulty?
If you receive a faulty product, please contact us and we will gladly assist with a replacement or refund.
Products and Sizing
Where are your products made?
Our products are sourced from various locations around the world.
How does your sizing work?
Sizing guides are available on individual product pages to help you choose the correct size.
Do you offer a tailoring service?
Currently, we do not offer a tailoring service.
Website and Account
How do I create an account?
You can create an account during checkout or by registering on our website.
I forgot my password – what should I do?
Use the “Forgotten Password” feature on the login page to reset your password.
How can I update my personal details?
You can edit your details in the “My Account” section once logged in.
Why isn’t the website working properly?
Try clearing your browser cache or accessing the site using a different browser or device.
Gift Cards
How can I use a gift card?
Gift cards can be used both online and in-store.
Can I use a gift card online?
Yes, you can redeem your gift card during checkout.
What should I do if my gift card is lost or stolen?
Treat gift cards like cash—lost or stolen cards cannot be replaced.
Terms and Conditions
Where can I find your terms and conditions?
Our full terms and conditions are available on our website.
For further assistance, don’t hesitate to get in touch. We’re here to help!